Privacy Policy

Green Wave Watersports

Effective Date: November 12, 2026

At Green Wave Watersports, we value your privacy and appreciate the trust you place in our business. We are committed to handling your personal information responsibly and being transparent about how we collect, use, and protect it.

This Privacy Policy explains how Green Wave Watersports collects and processes information when you visit our website, make a reservation, purchase products, subscribe to our emails, or otherwise interact with our business.

1. Information We Collect

We may collect personal information when you interact with Green Wave Watersports, including:

Contact information such as your name, email address, phone number, and billing information.
Reservation details for beach equipment rentals, water sports activities, and eFoil lessons.
Purchase information related to products, equipment, gift cards, and other transactions.
Information you voluntarily provide through contact forms, email subscription sign-up forms, surveys, or direct communication.
Information necessary to manage activity waivers, safety requirements, and participation records.
Technical information such as IP addresses, browser types, device information, and website activity collected through cookies or similar technologies.

We collect only the information reasonably necessary to operate our business, provide our services, communicate with customers, and improve their experience.

2. How We Use Your Information

Green Wave Watersports may use the information we collect to:

Process reservations, purchases, payments, and refunds.
Confirm bookings and communicate important reservation details.
Provide customer support and respond to questions.
Coordinate equipment rentals, lessons, deliveries, and other services.
Send promotional emails, special offers, seasonal announcements, and company updates to customers who have subscribed to receive marketing communications.
Improve our website, services, and customer experience.
Maintain business records and comply with legal and safety obligations.
Help prevent fraud, unauthorized activity, and misuse of our services.

We do not sell customer email lists or personal information to third-party marketers.

3. Email Marketing and Subscriptions

Customers may subscribe to receive promotional emails and announcements from Green Wave Watersports through our website’s email sign-up forms or other subscription methods.

These communications may include seasonal promotions, equipment sales, special offers, new products, upcoming activities, and other updates related to our business.

We use Hostinger Reach to manage our email marketing campaigns and subscriber communications.

When you provide your email address through one of our subscription forms, we use that information to send you the marketing communications you requested.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing messages or by contacting us directly at contactus@greenwavewatersports.com.

Unsubscribing from marketing emails will not prevent us from sending necessary communications about existing reservations, purchases, or customer service matters.

We respect your communication preferences and process unsubscribe requests in accordance with applicable law.

4. Reservations, Payments, and Third-Party Services

Green Wave Watersports uses trusted third-party service providers to support our business operations.

FareHarbor: Used to manage reservations, activity bookings, customer information, and related transactions.
Hostinger: Provides website hosting, business email services, and email marketing tools.
WordPress and Elementor: Support the operation, design, and functionality of our website and online forms.
Payment Processing Providers: Securely process payments associated with reservations, products, and services.

These providers may collect, store, or process information necessary to perform their services. Their handling of information is also subject to their respective privacy policies and applicable agreements.

We do not intentionally share personal information with unrelated third parties for their independent marketing purposes.

5. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, maintain security, understand visitor activity, and improve the user experience.

Certain third-party services integrated into our website may also use cookies or collect technical information.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will request consent before using nonessential cookies or tracking technologies.

6. Information Security

We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, loss, misuse, or disclosure.

We use established third-party providers to support secure website hosting, reservations, communications, and payment processing.

Although we take reasonable precautions, no website, electronic communication, or online storage system can guarantee complete security.

7. How Long We Retain Information

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including:

Completing transactions and providing services.
Maintaining reservation and business records.
Meeting applicable accounting, tax, insurance, and legal requirements.
Managing customer communications and subscription preferences.
Addressing disputes or enforcing applicable agreements.

When information is no longer needed, we take reasonable steps to delete it, de-identify it, or securely retain it where legally required.

8. Your Privacy Choices

You may contact Green Wave Watersports to:

Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of personal information, subject to applicable legal or operational requirements.
Unsubscribe from promotional emails.
Ask questions about how your information is collected, used, or shared.

We will review and respond to requests in accordance with applicable privacy laws.

To submit a privacy-related request, email contactus@greenwavewatersports.com.

9. Children’s Privacy

Our website and online services are not intended to collect personal information directly from children under the age of 13 without appropriate parental or guardian involvement.

Parents or guardians may provide information necessary to arrange activities or reservations involving minors.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation.

10. External Websites and Links

Our website and email communications may contain links to third-party websites, booking platforms, manufacturers, social media pages, or other external services.

Green Wave Watersports is not responsible for the privacy practices or content of independently operated websites.

We encourage visitors to review the privacy policies of third-party websites before submitting personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, or legal requirements.

When changes are made, we will update the effective date at the top of this page.

We encourage visitors to review this policy occasionally.

12. Contact Green Wave Watersports

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.

Green Wave Watersports
Hampton, Virginia
Website: greenwavewatersports.com
Email: contactus@greenwavewatersports.com

We appreciate your trust and thank you for supporting Green Wave Watersports.